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Customer Reviews.

sales

5

Exceptional service from Dan Gregory the salesman

12 February 2018

service

5

Courtesy car ready and waiting and staff engaged, receptive and helpful.

12 February 2018

service

5

Rybrook always give you the feeling the service has been done thoroughly

06 February 2018

service

5

The staff did everything they could do to support me, They were very professional.

06 February 2018

sales

5

Again excellent customer care, nothing is too much trouble. My car arrived early which was a bonus. I think the unveiling of the new car makes you feel very special & driving out of the showroom was very exciting.

06 February 2018

service

4

I was able to book car in for a service without any issues. Collection, service and return of car was completed satisfactory.

02 February 2018

service

4

delayed pickup by 45 mins

01 February 2018

service

5

Although I was originally let down, the service from the dealer once I had contacted Mini UK was fantastic.

31 January 2018

service

4

Very happy with showroom staff 5star. But service is poor. I put this down to the same valeters that reuined my interior still operate at Wolverhampton.

29 January 2018

service

4

The sevice I received from Rebecca was as usual first class, but slightly let down by me not being able to get my car back on the same day as the engineers hit a few problems with getting coil back and getting tyre.

28 January 2018

service

5

Friendly and professional

26 January 2018

service

5

Very helpful and couteous staff, free car wash and vac, coutesy car provided.

26 January 2018

service

2

See above - I wouldn’t trust the service department again after suspicious claims over parts being “broken”!

25 January 2018

service

5

Professional service alround

25 January 2018

service

5

I had use of a courtesy car for the duration of my car service everything was arranged very efficiently

23 January 2018

service

4

Everything was carried out as requested. Only negative was that for the winter health check I had to ask for a copy of the report to be e-mailed to me as it was not given with my invoice for others works and the winter check.Also wifi not working

19 January 2018

sales

5

I had a great and honest service and the process from the beginning till we got the car keys was organized very well by excellent staff member.

17 January 2018

service

5

As above, nothing was to much trouble and my previous experience with Honda for may years was surpassed.

12 January 2018

sales

5

Efficient service, everything completed extremely quickly, questions answered comprehensively, it seemed as though nothing was too much trouble

10 January 2018

sales

3

As above passed between staff and not all questions answered about the vehicle controls when handed over

10 January 2018

sales

4

The whole process was very well managed and we had continuity of support throughout. Whilst we went into Rybrook a number of times we were always well looked after. The only minor downpoint was we didn't receive a demo of the roof box or Media pack.

09 January 2018

sales

5

As above

09 January 2018

service

5

As per above, great service.

05 January 2018

sales

5

The sales assisant was very knowledgable and made the process very easy. She kept us informed throughout the ordering process. When the car was collected she took her time answering questions and explainig all of the controls.

02 January 2018

sales

5

Dealership very good

02 January 2018

service

5

Kept informed with whats going on. Taxi provided for me to get home. Friendly staff

30 December 2017

service

5

Whole experience was stress free

29 December 2017

sales

5

Abi listened to me, offered suggestions that were informative and helpful and was very accommodating. It was lovely to collect my car from the showroom, I was offered refreshments and was shown around the car. It was a really nice experience.

28 December 2017

service

5

A member of staff from Rybrook delivered my car back to my house, nice and clean as always and picked up my courtesy car off me, this saved me lots of time as I have a very poorly Mother at the moment and time has been precious for me these last mont

27 December 2017

service

5

very happy with service

27 December 2017

service

5

The service arrangement was very good, I had to change the service date and the lady was very accommodating and arranged for the car to be collected. An excellent service.

24 December 2017

service

5

Efficient and courteous service. Loan car arranged with no fuss.

20 December 2017

service

5

I was well informed and extremely well looked after as the car had to stay in the workshop longer than anticipated

19 December 2017

sales

5

Relaxing environment to buy

18 December 2017

service

5

well organised and everything was completed on time

18 December 2017

service

5

Service was great it was the cost of the service

18 December 2017

service

5

Seamless service.

16 December 2017

service

4

Slight confusion with the booking process as I thought that I would be able to wait while my service was being done. It wasn't made clear that I needed to ask for this option at the time of booking. However dealer adequately resolved the issue.

15 December 2017

sales

5

Dan went out of his way to ensure all our questions and needs were satisfied.

06 December 2017

service

4

I got what I asked for.