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Customer Reviews.

service

5

Good

12 September 2017

sales

5

everyone was friendly and daniel took his time explaining everything-when i collected the car i took my friend and jayden(11)-both of whom were made welcome and jayden was included and made to feel very special-thank you!

12 September 2017

sales

5

Very knowledgeable team, helped us make some good choices on our new Mini, Delivered on their promises

12 September 2017

sales

5

Overall experience fabulous always willing to answer questions very helpful.

12 September 2017

service

5

Friendly serviceCourtesy car availabilityLose a mark as had to phone at arranged pick up time to check car was ready

12 September 2017

service

5

I asked for the repair to be sorted and it was done at a time that suited me

12 September 2017

service

1

see previous answer.

12 September 2017

service

5

All queries dealt with

12 September 2017

service

5

Booked in for an MOT and received a call to say service was due, which they offered to do whilst the car was in - great service

12 September 2017

service

2

The problem was not resolved

01 September 2017

service

5

Had my car collected by a lovely man . My rear fog light was failing and they did say the cost (approx 60) being as I'd had the car less than 3 months they did this as gesture of good will. I would have took this up with Mini if not done foc.

24 August 2017

service

5

The job was completed to a high standard, and they cleaned my car too.

24 August 2017

service

4

Air filter was delayed on delivery but service department made arrangements and met my needs.

18 August 2017

service

5

Helpful and kept me updated

16 August 2017

sales

5

Again staff support and friendliness. Appointment times were kept and prompt and my car was ready much earlier which enabled us to go on holiday in the new car.

09 August 2017

service

4

Very friendly

01 August 2017

service

5

N/A

01 August 2017

service

5

Efficient and lovely people to deal with

01 August 2017

service

2

Inconvenience of time off work to take hire car back, and still have warning lights showing, I've been told I have to take car back to have the key read. Why on earth do I have to do this, someone should come to me and do it !!

31 July 2017

service

2

Communication poor relating to loan car and pick up of my vehicle - never had an issue previously - this is my 4th mini

26 July 2017

sales

4

Satisfied with josh who sold the car to myself, few hiccups with gap insurance which is out of his control

26 July 2017

sales

5

EXCELLENT CUSTOMER SERVICE

23 July 2017

sales

5

Great service.

22 July 2017

service

4

Polite service. Call to give needed info e.g. When there's a delay

22 July 2017

service

5

perfect

18 July 2017

sales

5

Both Abi & Sam were very helpful and able to answer or sort out queries

16 July 2017

service

5

they did the service in the allotted time frame

14 July 2017

sales

4

I was very satisfied.

14 July 2017

service

5

Fast efficient service

14 July 2017

service

5

Could have to lend a courtesy car

14 July 2017

service

4

As above

14 July 2017

sales

5

When I first order my car I wasn't 100% sure exactly what it was getting so the sales man Martyn created a video which he sent to me via email. This allowed me to see what my car would be like I was very impressed by this.

14 July 2017

service

5

The lady who served me was lovely, even though she was full of cold.

09 July 2017

sales

5

In purchasing my third mini I then broke my hip and when eventually allowed to drive again the Mini Cooper didn't allow enough room for my to get in and out. The service team took the mini cooper back and I bought a mini countryman. Excellent.

04 July 2017

service

5

As I stated I was very happy with the work

03 July 2017

sales

5

Really helpful staff excellent service nothing too much trouble.

01 July 2017

service

1

as per answer above, plus can never get anyone on the telephone

27 June 2017

sales

1.5

It was initially difficult to find someone to order the car from! No one came up to us when we first came in. Communication was poor during the whole process, I had to keep calling to ask where my car was as I wasn't provided with any updates.

27 June 2017

service

3.5

When car was booked in, was asked if we would like car washed and vacuumed, which of course we accepted. However car was returned without being washed or vacuumed out, which was disappointing.

24 June 2017

service

4

Good service, good customer service & the taxi to fetch my car was an unexpected bonus :-)

23 June 2017

sales

3

I thought the whole excitement of buying & handing it over to me lacked any passion & enthusiasm, I felt I was just anther buyer and was not made to feel 'special' in any way what so ever. A lot of detail/options have been missed out being explained

22 June 2017

service

5

excellent communication and service