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Customer Reviews.

service

4

Service was exactly as promised

07 November 2018

service

4

very efficient

07 November 2018

service

4

Would of given 5* but the only disappointment was whenever you call to speak to somebody in the body shop there’s never anybody there...... called 4 times in one day.

07 November 2018

sales

5

Given answer in question one highly recommend

07 November 2018

service

4

Overall. Dry good service

01 November 2018

sales

5

Excellent staff and I know that if I had any questions it would just be a phone call.

31 October 2018

service

2

The service advisor Rebecca was very helpful but I was informed there was no oil filter available and would not be delivered until approx 3.30pm depending on traffic. I asked why no filter and was told stock showed one but none available.

31 October 2018

service

5

I was very upset when I first arrived as I had an engine management issue on my car. I was reassured by staff that this was a common theme with new cars as they are not really tested for long distance driving on roads.

30 October 2018

service

4

Read above

29 October 2018

service

5

work completed on time and kept informed of progress

29 October 2018

service

5

Impeccable service

24 October 2018

service

3

car was not ready for the time I had asked, when given the key the car was not outside so I had to return to service desk and ask where it was and the car had not been valeted as promised.

24 October 2018

sales

5

Amazing service, particularly from Abi, all the way through the whole process and even after I had picked up my new car. She is an absolute asset to Rybrook!!

23 October 2018

service

5

Excellent all round.

23 October 2018

service

5

Friendly, efficient service with good communication during booking and on return of vehicle.

22 October 2018

sales

5

It was fast and efficient

21 October 2018

sales

5

Absolutely everything went to plan. A fantastic experience.The product , the people, the vision - spot on. Well done !

18 October 2018

sales

5

Very happy with the service..staff always helpful..the environment was welcoming..coffee offered....

17 October 2018

service

3

I do feel as though the receptionist and the service advisor should be armed with the full facts and feel as though they should be armed with more information. The service advisor didn't call me back with the I information she needed to find out.

17 October 2018

sales

4

Emails were not received during production of the car.

17 October 2018

sales

4

A Very good experience

17 October 2018

service

5

very pleased with how easy the experience was

15 October 2018

service

4

They could have done an oil change earlier than the stated milage.But what they did do was good.

15 October 2018

sales

5

kept up to date and informed

14 October 2018

sales

4

Just the number plate issue.

13 October 2018

sales

5

All was as promised the Mini was beautifully turned out and complete with all the agreed extras.

12 October 2018

sales

5

Fantastic customer service great car

12 October 2018

service

5

Work carried out as expected

11 October 2018

sales

5

I was made to feel like a valued customer, everyone was excited with me and took and genuine interest. The car itself is great.

10 October 2018

sales

5

Great overall experience and I love my car. Abi made it all so easy and kept me updated

04 October 2018

service

3

Friendly staff when I arrived who tried to rectify the problem of being given incomplete information given on the phone whilst booking the serving.

03 October 2018

service

5

Hassle free provide ongoing transport no unpleasant surprises

03 October 2018

service

3.5

The car now has an annoying 'squeaky' brake pedal that wasn't present prior to brake pad and fluid change.

02 October 2018

service

5

Becky was lovely as always, good price for all the work I had done always friendly staff and a quality job done.

02 October 2018

service

2

Bad communication on the day the car was going in. No courtesy call or text to let us know that someone was definitely coming to collect the car. Had to call to check someone was coming.Then they sent a manual gearbox car instead of an automatic.

30 September 2018

service

3.5

Attentive and helpful staff

29 September 2018

service

1

Receptionist brill work took to long , because i got another garage to fit brake oads at a 1/3 of your cost i would have to pay extra for you to switch off brake warning light

29 September 2018

service

5

Made me feel quite at home

29 September 2018

service

5

Car completed as per time stated

28 September 2018

service

3

Service is excellent however I do always have to wait a considerable amount of time when I collect my vehicle

27 September 2018

sales

5

Lovely people

27 September 2018

service

1

Pay for a TLC package but due to the car (programmed by Mini) telling me the incorrect information I was to get me 3rd service due to doing too much mileage

26 September 2018

sales

5

The staff were extremely helpful. I was kept informed from order to delivery. The helped me explore choices for finance and insurance without being too pushy.

25 September 2018

service

5

Easy and pleasant experience.

25 September 2018

sales

5

Kept me well informed. Car wasn't quite ready on the date required but a temporary alternative had already been arranged before they told me so there was no worry for me.

24 September 2018

service

5

When we stated our disappointment at initial poor customer service, the situation was quickly resolved to ease our anger.

24 September 2018

sales

5

Every one at Rybrook Wolverhampton were very helpful during our buying of the mini

21 September 2018

service

3

Hard to book in on a convenient date. No curtesy cars available for weeks.

19 September 2018

sales

5

everything explained to me had a little test drive first with the sales rep and she was great

15 September 2018

sales

5

Friendly and helpful staff who passed me regular updates on my order.