Friendly service. Ease of checking car in / out.

Lovely friendly staff

no fuss or hassle very welcoming

They are really helpful and willing to go the extra mile :)

the staff were very helpful and efficient. I entered the showroom late on a Saturday afternoon chose a car, had a test drive and completed the purchase all within two and a half hours.

As I've already said everything was carried out efficiently. Beckie is an amazing member of your team.. also a shout out for Chanel.

Great service during buying the car to customer satisfaction service calls, fast response up dates on warranty dealings in my opinion Ryebrook provides fantastic customer care package.

Becki was our first contact very friendly staff nothing to much trouble. they go that bit extra

It's always a pleasure coming into Mini, everyone is so friendly and helpful

Always professional and done with empathy

Swift and efficient

Always welcome very knowledgeable excellent loan car available to use, great service from a great team

the mini is booked in arrangements are made to collect and return the car , telephone connection during service I know what is happening at all times. at the end of the day mini is cleaned and returned, what more could I ask for??

Everything was done as I expected and I was advised on my options.

No problems experienced. Excellent front desk staff.

Completely well pleased with service

Dealings with the showroom were dealt with very efficently and I was kept informed at all stages, Emma was absolutely brilliant!!

No complaints, professional, attentive service

excellent customer service, jackie

Kept waiting a long time when car picked up, despite being given a time to arrive. Otherwise fine. Very helpful.

Very smooth handover. Excellent knowledge from all staff especially Dan Gregory. Didn't feel silly asking any questions. It was great to have a couple of days test drive to get to know the car before purchase

Tom and Sam at Rybrook Wolverhampton looked after us throughout the process top Guys

They kept me constantly up to date with progress and even gave my car a good valet too.

There were a couple of times during the process when I was left unattended due to the high number of customers.

The dealership have failed to reset the service indicator. Therefore despite being serviced the indicator still suggests that a service is required. I would have thought that this was a basic check to undertake prior to the vehicle being collected.

Jackie, the Sales Exec was knowledgeable, very patient and had the ability to put me at ease during the whole process. For someone who knows very little about cars it was very much appreciated.

Everything was perfect.

Fast and efficient

Friendly greeting on arrival. Prompt processing. Kept up to date on progress

Just a shambles from start to finish. No communication. Didn't know where my car was. Poor courtesy car.

However my car came out from an engine issue and it was within 2 days asking for oil as it was on minimum I was surprised it wasn't topped up whilst it was in for repair.

Delivery took far too long, way longer than it should have

Very professional. Kept me informed

From contact regarding a booking through to the service completed everything was smooth and well coordinated.

Identified and made me aware of problem wig tyre however was £70 more expensive to replace with mini than with a local tyre place.

Outstanding service

THE SERVICE WAS GOOD HOWEVER THE PROBLEM WITH THE WATER LEAK IN THE BOOT WHICH WE WERE TOLD HAD BEEN REPAIRED BUT WE HAVE NOTICED THAT IT IS STILL LEAKING AND WATER IS BUILDING UP AGAIN. I HAVE RE BOOKED IT IN AGAIN TO BE LOOKED AT.

Service was conducted while I waited and ready on time

Service was very good in the end

Was updated throughout production, always new when I would get car

able to wait for car

I was kept up to date with the progress of the build

The car is perfect and exactly how i imagined it to look.

I dropped off and picked up as promised

Finance was explained clearly, other products offered that you would normally have to ask about (GAP, Alloy Care etc)

As they keep kept me waiting an hour outside my work waiting for my car, with no courtesy call to say they would be late. Twice that day they agreed to return my car by 4-4-30 it arrived at 5.25pm. Communication is poor.

As above. Communication also vastly improved since my first experience. I was previously only going to the establishment as it was convenient, but now I would choose to go there rather than competitors.