The car is perfect and exactly how i imagined it to look.

I dropped off and picked up as promised

Finance was explained clearly, other products offered that you would normally have to ask about (GAP, Alloy Care etc)

As they keep kept me waiting an hour outside my work waiting for my car, with no courtesy call to say they would be late. Twice that day they agreed to return my car by 4-4-30 it arrived at 5.25pm. Communication is poor.

As above. Communication also vastly improved since my first experience. I was previously only going to the establishment as it was convenient, but now I would choose to go there rather than competitors.

Prompt couteous staff. Helpful.

After confirming that the car would be serviced and recall work completed on the day (in fact told we could wait on site for it be completed as it wouldn't take that long) to be informed later that recall part not available so only service completed

Pleasant and efficient sales advisor.

Wrong opening time given, time taken

Fast service

i am very satisfied with my experience at wolverhampton mini and appreciate the service given by daniel gregory who delivered on every promise that he made during the sales process. please be aware that the scores that i have given high.

Work seems to have been fine, however very expensive

I was dealt with from start to finish by Abi Eastwick. She was very helpful and kept me updated regularly. The ease and speed of my order and delivery was excellent.

Overall very good, some very tiny details on amount of fuel in the car, but very quickly rectified. Also the car itself, (to look cleaner) it would be good to give customers the paint protection product as a gift, rather than as an extra.

Had car serviced on a Saturday at Rybroook BMW. Booked in for 9am I as kept waiting for 30mins before taking keys and then it was a quick drop. Was told someone would ring and they didn't. I ended up ringing them. Awful customer service

Rear pads, MOT and fault cleared.

As above and the friendly and helpful approach from Becky at Wolverhampton

They arranged a loan car at short notice so I could have repairs to my car before the warranty expired

Car was serviced and cleaned inside and out, spotless doesn't do it justice

Read the previous statement.

Offered collection and delivery when courtesy car not available.

Firstly I was told the job could be complete then I was advised after I dropped off the car by telephone it couldn't. Then I get advised on unnecessary work needed on my car which frankly is disappointing

The services desk were cheerful and helpful throughout.

every thing went quickley and smothley

In the past oil level would be topped up as part of a normal service /vehicle check .In this case I was just advised on collection, that the level was low . Not impressed.

I picked my car up and after returning home there was a small dent which meant the car had to go back. Everything else however about my experience was great. Jackie tok care of owning the small issue and resolving.

Dan Gregory is great, all staff really friendly

No problems.

Very professional

It's reassuring to know my mini is being well cared for.

Good service and friendly staff

From dropping my car off for 10 in the morning I didn't receive a call to say it was ready until half past two the next day. Obviously this was after the obligatory 'we found something else'.

Becky is a gem. She always looks after me.

When I first came into show room to take advantage of the 48 hr test drive when collecting on day I had been forgot about and had to wait over a hour for the car the car wasn't very clean. The buying process was not very smooth. (could be far better)

Approachable professional staff. Good atmosphere. Sales staff supportive but not pushy.

Unfortunately not as good as normal - wrong part was delivered so unable to finish job, but I was allowed to keep the loan car. When I was told the car was ready had to wait over half hour as they couldn't find the paperwork, not washed/vac either :(

Had to constantly chase the garage as they continued to call me during work hours, I made it clear what times I was able to respond to phone calls. Took 2/3 calls to finally understand when my car was ready for collection and to be given a quote.

Nothing went wrong!

It's my second mini with Ryebrook! If I wasn't completely satisfied I would go elsewhere

No issues everything sorted on collection day. Great sales rep.

Very thorough and detailed explanation of operating the gadgets and drive of the car

Would not go anywhere else.

Just great

courtesy car sorted easily