Becky on the service cue desk is always helpful and keeps you updated on the work that's being done or may need doing.

Lots of forms to complete but the sales person made it an easy process and everything was very well explained and all questions satisfactorily answered. The professional and pleasant service received cannot be faulted.

Good service

See above

Good service

Easy and pleasant dealing with Becky

Service was completed within the times I requested. Had problems with back driver side tyre afterwards. Valet was very basic.

After being told i needed brake fluid change for about £85 i was told upon returning to collect my car it had failed it's mot because of the tyres. There were small tears in the tyre and the tyres could be replaced at £165 each.

Customer service is good but just very disappointed with my 3 year old Mini One having numerous of serious problems considering how well I've looked after it.

All work carried out well.

Constantly updated throughout the whole process & very well looked after from start to finish.

Very satisfied apart from sat nav problem and slow at returning deposit

Very pleased

Excellent service

No complaints.

That my answer 5 star

When I dropped the car off I was asked if I would like it washed. I said yes, but when I collected the car it hadn't been washed. I needed to get home and didn't have the time to raise the oversight at the time.

Rebecca at Service reception is professional, consistent and efficient. Sadly she has been let for. By colleagues

Great attention to detail.

All went smoothly, got car back quickly.

As above. I wouldn't have scored so low if someone had at least responded to my email

very freindley staff very helpful

As above

My mini has a problem on my way to work. I called Rybrook and they said they'd look at it if I could get it there ASAP. I left it with them & they fixed it the same day.

Similar to my previous answer- great organisation and communication.

Did the work quickly and communication was good. I was offered a car wash and said yes, the interior was ok except for watermarks on my screen. The exterior though is now covered in scratches and marks that were not there beforehand.

Becky and the team always give fantastic service.

Brilliant service, friendly and was kept updated throughout the duration of you having my car. The team exceeded my expectations

There was a long wait to book the car in. No apology for the wait. No valets to wash and vac car. I explained I had a couple of issues with the car but was told I would have to book the car in to discuss the issues further. More staff on weekends.

I've been well taken care of.

Willing to help resolve the problems caused by their 3rd party approved bodyshop

Great customer service and team. Good standard of staff support. Excellent forecourt parking and my car was cleaned and ready for collection.

Friendly service. Ease of checking car in / out.

Lovely friendly staff

no fuss or hassle very welcoming

They are really helpful and willing to go the extra mile :)

the staff were very helpful and efficient. I entered the showroom late on a Saturday afternoon chose a car, had a test drive and completed the purchase all within two and a half hours.

As I've already said everything was carried out efficiently. Beckie is an amazing member of your team.. also a shout out for Chanel.

Great service during buying the car to customer satisfaction service calls, fast response up dates on warranty dealings in my opinion Ryebrook provides fantastic customer care package.

Becki was our first contact very friendly staff nothing to much trouble. they go that bit extra

It's always a pleasure coming into Mini, everyone is so friendly and helpful

Swift and efficient

Always professional and done with empathy

Always welcome very knowledgeable excellent loan car available to use, great service from a great team

the mini is booked in arrangements are made to collect and return the car , telephone connection during service I know what is happening at all times. at the end of the day mini is cleaned and returned, what more could I ask for??

Everything was done as I expected and I was advised on my options.

Completely well pleased with service

No problems experienced. Excellent front desk staff.