The defect was rectified first time and very quickly and professionally .

Did everything that needed to be done!

Kept informed of progress of service. Very impressed with video received following service.

I have never had any cause to complain - I have been using this garage for approximately 17 years always completely satisfied.

Can't fault anything

All work done to good standard, not pushed to have advisory work done

Very please all round .

All work was sorted as requested

Friendly and helpful staff

Kept me informed throughout.

I was dreading taking my car in for the MOT due to COVID-19. Staff were incredibly reassuring and helpful, particularly Shanelle. As always, felt completely confident in my car being taken care of and being kept informed throughout.

Great - confident that my Mini is in the best hands

Shanelle was superb. A credit to Rybrook

The whole process was very efficient.

Very helpful and understanding staff

Good value, very friendly and welcoming staff. Always smiley and helpful

Good mixture of friendly and professional

Quick and easy to book fast efficient service team also matched other quotes

The service is incredible. They always seem to go the extra mile.

Impressed with the video sent to me from the technician.

Happy

The salesperson, Dan Gregory was efficient and helpful throughout the process.

There was nothing to mark down so 5 stars have been earned.

Did what was required and clarified any concerns that I had

Great service and friendly staff.

Good service

Staff helpful

Carried out the job satisfactory and efficiently.

Delivered much quicker than expected. Purchase was easy, questions explained. Showed different colours on actual cars so could make decision. Explained how car worked and even sent video to explain all controls.

Dropped the car off and was given a courtesy vehicle. Everything was explained as to what will happen and I was given updates throughout the time my car was in for repair.

The service experience was excellent and I was given excellent customer service. The service was conducted quickly, I received a video health check and the car was washed when collected. We were very impressed by service team and their ownership.

Very professional, always greeted with a smile. They added the personal experience. Nothing was too much to ask. Went above and beyond. And catered around my busy work to contact me in my lunch!

Have no issues

Hand over felt well organised and safe

Just did the service I wanted

Good service, friendly people

First visit as usually would be either travelling for work, or at our Birmingham office. I booked on line, then called as unsure that I'd booked the correct service. Excellent advice by phone beforehand, including how to access in restrictive times.

Extremely good service given by Shanelle Higgins she is always friendly and remembers my name as soon as I give my cars Registration. My car is always fairly looked at by the mechanics... and the show room is beautifully presented to customers.

Under Covid regulations it was so easy.

Helpful staff, easy to sort and useful to be able to wait (even during the pandemic) because I live 20 miles away.

Great communication throughout the whole process.

As above